Return Policy

 

Returns Policy

At The 5280 Mermaid, we take great pride in our small-batch infusion kits and mixes. Because our products are packaged food items, we have a strict policy to ensure the safety and quality of everything we sell.

Food Safety & Returns

To maintain the highest safety standards for all our customers, we do not accept returns or exchanges on any food or beverage products. Once a package has been delivered, we cannot verify its integrity, and therefore cannot restock or resell it.

Our "Make It Right" Guarantee

Even though we don't accept standard returns, your satisfaction is our top priority. If there is a problem with your order, we are committed to making it right.

• Defective Items: If a pouch arrives with a compromised seal, a manufacturing defect, or is damaged in a way that affects the product inside, please notify us within 7 days of delivery.

• Incorrect Orders: If we accidentally sent you the "wrong catch"—an infusion or mix different from what you ordered—let us know immediately so we can get the correct item out to you.

How to Resolve an Issue

If you experience a problem, please email us at contact@the5280Mermaid.com with:

1. Your Order Number.

2. A brief description of the issue.

3. A photo of the defective or incorrect pouch (this helps us troubleshoot with our shipping or production team!).

Once verified, we will happily send a replacement or issue a refund for the affected item.